Return, Refund, Replacement & Cancellation Policy

Our Promise to You – Quality & Customer Satisfaction

At Trophy House, we take great care to deliver high-quality, carefully checked products. However, if something goes wrong, we’re here to make it right.

We’ve outlined our policies below to ensure a clear and smooth experience:

1. Mandatory Unboxing Video

To report any issues (damage, defects, or missing items), a video of the unboxing process is required. This helps us verify the issue and resolve it faster.

2. What Qualifies for Return, Refund, or Replacement?

We accept return/replacement/refund requests only if:

• You receive a damaged item.
• You receive the wrong product.
• There’s a clear manufacturing defect.

Minor issues like slight color variation or detachable decorative elements are not considered defects.

3. How to Report an Issue

• Contact us within 3 days of delivery.
• Website: trophyhouse.store
• Provide order number, issue description, clear photos, and unboxing video.

Our team will respond within 3 to 5 working days.

4. Resolution Process

If your claim is approved:

• We may guide you to fix the issue yourself (if minor).
• A replacement will be shipped (if available).
• A refund will be issued to your original payment method or store credit.

5. Return Shipping Costs

If the issue is our fault: we will bear the return shipping cost.
In all other cases: return shipping is the customer’s responsibility.

6. Missing Items in Your Order

Please notify us within 3 days of delivery with all relevant evidence. If confirmed:

• We’ll replace the item (if available).
• Or offer a refund/store credit.

7. Lost Shipments

If your shipment is lost in transit:

• We’ll assist in tracing the package with the courier.
• If unrecoverable and uninsured, Trophy House is not liable for compensation.

8. Cancellations

• Before Payment: You can cancel anytime.
• After Payment, Before Dispatch: 5% processing fee applies.
• After Dispatch: Cancellation not accepted. Return charges + 8% fee (5% order + 3% payment processing) will be deducted from your refund.

9. Order Non-Delivery or Return to Sender

If your package is returned due to:

• Wrong address
• Refused delivery
• Customer unavailability

Then shipping fees + return charges + applicable processing fees will be deducted from your refund. Re-delivery will be charged separately.

10. Shipping Timelines

• Within India: 2–4 working days post-dispatch
• International: 6–10 working days post-dispatch

(Note: Delays may occur due to logistics, customs, or weather.)

11. Contact Us

For questions or help, email us at:

📧 support@trophyhouse.store
📞 +91 80808 78809 (optional)

We appreciate your trust in Trophy House – thank you for shopping with us!